Veneer Return Policy

Please Note: Do to the natural qualities of wood and restocking issues involved, we cannot accept returns or exchanges unless the wood veneer has been damaged in transit or is defective.  Exchanges of wood veneer damaged in transit or that is defective can only be exchanged for wood veneer of the same species originally purchased.  Please note the following : 

 

Material Damaged in Transit

  • It is the customer’s responsibility to do a quick visual check of the material when it is received.
    • In many instances material packaging may be damaged in transit.  It does not mean that the material has been damaged and needs to be replaced.
      • Material must be completely inspected prior to our agreeing that the material is damaged and issuing a replacement order.
    • If a customer accepts material that has been damaged in transit and does not notify the carrier upon delivery, they may have lost their opportunity to make a claim for the material damage. In the event that the material is damaged in transit, the customer should refuse the material and contact Urban Wallcovering immediately.

 

Defective Wallcovering

  • It is the customer’s responsibility to inspect the quality of the material supplied within 30 days of shipment.
    • If the customer inspects the material 30 days or more after the original ship date and they find it to be defective, they have lost their opportunity to file a claim.
  • It is the customer’s responsibility to inspect the quality of the material prior to installing it.
      • If the customer notices a defect at this point, they must immediately stop and contact Urban Wallcovering.
        • This is the only time that it is acceptable for the customer to make a claim.
        • If the material has been installed, the customer has lost their opportunity to file a claim.
  • Urban Wallcovering can not be responsible for any labor charges due to a defective material being installed.
  • If all of the above criteria have been met and the client feels that they have defective material, the claim should be called into Urban Wallcovering.